Cookies policy

Who we are

We are Mitra dooel, trading as Online Shopping Services, a company registered in North Macedonia and registered office address at St.Praska No19 (“we”, “our” and “us”). We operate the website (“website”) and may place cookies on your device when you access the website.

What are cookies?

Cookies are small text files which websites place on your computer or mobile device when you visit a particular website. When we refer to cookies in this policy, this also includes similar technologies, such as LocalStorage, which also store information on your device. Cookies are used on websites to help visitors navigate around them effectively. They are also used to perform certain functions within a website, such as displaying certain content to you and remembering login details.

Cookies also provide information to the owners of a website to analyse visitor behaviour patterns, for example, how many visitors view a particular page. More information about cookies can be found at

Our use of cookies

The website uses cookies. We have set out below the types of cookies we may use, their purpose and how long these will remain on your device following collection. Cookies may be first party or third party. If they are first party, they are set by us. If they are third party, they are set by a third party. We have set out where cookies are third party below.

We use certain necessary cookies to enable you to access and navigate our website, as set out below. These cookies are necessary for the website to work and enable you to use the services and features. Disabling these cookies will reduce performance and may make the services and features unavailable.

What we do and do not collect

We may collect the following information:

▪ Your name

▪ Contact information including email address and telephone number

▪ Demographic information such as postcode, preferences and interests

▪ Other information relevant to customer surveys and/or offers

We do not collect the following information:

▪ We do not retain or store your credit/debit card details

▪ We do not store any financial information of customers

What we do With the Information we Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

▪ Internal record keeping.

▪ We may use the information to improve our products and services.

▪ We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling Your Personal Information

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at We will promptly correct any information found to be incorrect.